Not theory. These are the processes we're asked for most, and what changes in each one.
Client intake
New client details get typed into the practice system, then the accounting package, then somebody's spreadsheet.
Captured once. Everything downstream fills itself, and the file tells you what is still outstanding — instead of you finding out in month three that nobody ever chased it.
Quotes and invoices
Invoices assembled by hand from timesheets, emails and notes — then chased by whoever remembers.
Built from the work record, issued on schedule, and followed up without anyone keeping a mental list.
Approvals and sign-offs
Approval happens in a WhatsApp message or a corridor conversation, and never reaches the file.
Requested, recorded and traceable. Months later you can still show who approved what, and when.
Claims reconciliation
Statements matched line by line against your own records, by someone with a highlighter and a long afternoon.
The exact matches clear on their own. Part-payments, lumped lodgements and blank references come to a person in one list, largest first. The pile shrinks — it doesn't disappear, and we won't tell you it does.
Client follow-up
Follow-ups depend on somebody remembering, and quiet clients go quiet for months.
Triggered by what's actually happened on the file, so nothing sits waiting unnoticed.
Orders, stock and deliveries
We do this work too, for distribution and wholesale clients — dockets, stock counts and delivery confirmations moving between systems by hand.
Same approach, different processes. Ask us if that's your business.
We don't automate a process before we've checked it's worth keeping. That order matters — automating a broken process just makes it fail faster.