Question 1

Why can't you just give me a price?

Accepted Answer

Because we don't know what we're building until we understand your operation. Two businesses can request similar systems but require completely different work because of existing software, workflows, data, users, integrations, and infrastructure. We assess first, then quote.

Question 2

Who owns the system?

Accepted Answer

You do. The custom code, configuration, and deliverables built for your engagement are yours upon final payment. We retain the right to use general knowledge and reusable components for future work, but your specific solution and data remain yours.

Question 3

How long does a typical project take?

Accepted Answer

It depends on scope and complexity. Quick-fix engagements run 1-2 weeks. Full system builds run 1-3 months. We provide a delivery estimate with every quotation.

Question 4

What happens after the system is built?

Accepted Answer

Every engagement includes 30 days of post-handover support at no additional cost, covering bug fixes, configuration adjustments, and up to 2 additional training sessions. Extended support is available under separate agreement.

Question 5

What if I'm not sure exactly what I need?

Accepted Answer

That's what Discovery and Assessment are for. Tell us where the operation is fighting you and we'll ask the clarifying questions and tell you honestly whether we're the right fit, no obligation.

Question 6

Do you only work with businesses in Jamaica?

Accepted Answer

No. We serve the United States, the Caribbean, and Latin America. Jamaica is one active market, not the whole practice.